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Phone: 860-758-9000

Address: 1 Hartfield Boulevard

East Windsor, CT 06088

Email: hedberg.info@steelcase.com

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Application Support Analyst

Customer-base:   Steelcase distributors (independently owned businesses) in North America, Central/South America, Australia, and Asia (expanding into Europe).

 

Application Support Representative Duties & Responsibilities:

  • Provide software application support to Steelcase and Steelcase dealers for the Hedberg System and other supported software applications used by the Steelcase dealers / channel partners

  • Assist end-users with effective use of our software products

  • Provide thorough solutions via phone, email, and real-time on-line chat.

  • Analyze & trouble-shoot customer issues

  • Work closely with programming and technical services teams

  • Assist in reviewing & developing user support documentation, including support & training videos

  • Provide training to end-users (as needed)

  • Member of Agile-based software development teams, providing end-user perspective on new enhancements

  • Assist with Quality Assurance testing

    • Evaluate and test new or modified software programs according to user requirements and conform to establishment guidelines.

    • Conduct regressions test to ensure enhancements have not negatively impacted other system components

    • Recommend program improvements or corrections to programmers. 

 

Required Skills

  • A positive, customer-focused attitude

  • Excellent people skills along with excellent oral and written communication skills

  • Ability and desire to work directly with application end-users

  • Ability to analyze customer problems and develop & coordinate a solution

  • Ability to prioritize and multi-task

  • Be a team player

 

Education & Experience Requirements

  • Bachelor’s degree

  • Some experience in a customer/client-service position

  • Working knowledge of Hedberg System a plus (but not required)

  • Experience in contract office furniture field a plus (but not required).

  • Additional experience may be accepted in place of a bachelor’s degree

To Apply: