Customer-base:   Steelcase distributors (independently owned businesses) in North America, Central/South America, Great Britain, Australia, and Asia (expanding into Europe).

 

Application Support Representative Duties & Responsibilities:

• Provide software application support to Steelcase and Steelcase dealers for the Hedberg System and other supported software applications used by the Steelcase dealers / channel partners

• Assist end-users with effective use of our software products

• Provide thorough solutions via phone, email, and real-time on-line chat.

• Analyze & trouble-shoot customer issues

• Work closely with programming and technical services teams

• Assist in reviewing & developing user support documentation, including support & training videos

• Provide training to end-users (as needed)

• Member of Agile-based software development teams, providing end-user perspective on new enhancements

• Assist with Quality Assurance testing

  • Evaluate and test new or modified software programs according to user requirements and conform to establishment guidelines.

  • Conduct regressions test to ensure enhancements have not negatively impacted other system components

  • Recommend program improvements or corrections to programmers. 

 

Required Skills

• A positive, customer-focused attitude

• Excellent people skills along with excellent oral and written communication skills

• Ability and desire to work directly with application end-users

• Ability to analyze customer problems and develop & coordinate a solution

• Ability to prioritize and multi-task

• Be a team player

 

Education & Experience Requirements

• Bachelor’s degree

• Some experience in a customer/client-service position

• Working knowledge of Hedberg System a plus (but not required)

• Experience in contract office furniture field a plus (but not required).

• Additional experience may be accepted in place of a bachelor’s degree

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To Apply:

• Submit your resume through the Steelcase Careers portal.  Follow the instructions on that site.